We use only high-quality packaging to ensure that your goods arrive safely. Our canvas and framed prints are shrink-wrapped in foil and packed manually to avoid damage in transit.

We collaborate with various shipping carriers to deliver your order, however, most of our orders are delivered by UPS. In certain cases your order will be delivered by your local postal service – please note that tracking is not available for these orders.

We deliver to Canada and the USA.

Canada:

• Orders of one item only: C$15.00 Orders of two or more items:
• C$15.00 plus an additional C$5.00 per item (Note: shipping is FREE for orders worth C$150.00 or more.)
• Sorry, we currently do not deliver to the Yukon, Northwest Territories, or Nunavut.

Contiguous USA:

• Orders of one item only: C$15.00
• Orders of two or more items: C$15.00 plus an additional C$5.00 per item
• (Note: shipping is FREE for orders worth C$150.00 or more.)

Alaska, Hawaii:

• Orders of one item only: C$40.00 Orders of two or more items:
• C$40.00 plus an additional C$5.00 per item
• (Note: sorry, currently no free shipping options to these locations)

Shipping Times:

Shipping times are on working days (Monday-Friday)

As soon as your product is ready for shipping, you should receive a shipping notification e-mail at the address you provided when ordering.  If you haven’t received this notification after the stated production period, please check your spam folder.

Please contact our Customer Service team with the correct delivery address. Please note however that changes to delivery details are not always possible once an order has been placed. Once your order has shipped we are unable to make changes to your delivery information.

No, unfortunately, we don’t offer express shipping.

Provided that your order is being shipped with UPS, you can see the current shipping status of your order here. Enter the tracking number found in your shipping notification email into the tracking field. However, please note that certain orders are delivered by local services without tracking.

If you’re not home when UPS attempts delivery, they will leave a notice. UPS may try again the next business day or direct your package to a nearby UPS Access Point for pickup. You can also track the delivery and manage the options through their online system for added convenience.

Duties and taxes must be paid by the buyer on orders.

Standard shipping is approximately 7-10 business days once your design proof is approved.

Allow additional shipping time for the Holiday Seasons.

Please note that delivery delays may sometimes happen, and unfortunately, we cannot control the timing once your order is picked up by the courier. While every effort is made to deliver your package promptly, external factors like weather or logistics may cause unforeseen delays.

Yes. Please email Customer Service to cancel your order. Please include your name and order number with your email and the reason for canceling your order. 

We prioritize our clients’ satisfaction. If you’re unsatisfied with the final design proof, we’ll refund your payment in full. Please note, that due to the customized nature of our product, we do not accept returns or provide refunds once the design proof has been approved and the physical product production begins.

However, we honor a money-back guarantee before the approval of your design proof.

If your product is defective or damaged on arrival, please take a few photos of the delivered item (including packaging) with the problem visible and send them to our Customer Service team along with your order details and a short description of the issue. Our team will assess the situation and provide specific instructions on how to proceed. Please do not return defective or damaged items to us.

Once you’ve successfully placed your order, a confirmation email should be sent to the email address you provided during the checkout process. If you can’t see this in your inbox, please check your spam folder. If you still can’t find your confirmation, please contact our Customer Service team.

Your invoice should be included with your confirmation email, which should be sent as soon as you’ve successfully placed your order. If you can’t find the confirmation email in your inbox, please check your spam folder. If you then still can’t find the email, please contact our Customer Service team.